Frequently Asked Questions

We deliver throughout Europe.

Two choices are available to you:

• Chronopost: in 24 hours.
• Collissimo: 48 to 72 hours depending on your geographic area.

You can follow the delivery of your package en route on our site by clicking on “TRACK MY ORDER” on the home page.

We do our best to ship your order within 24 hours, sometimes this time can reach 72 hours on non-working days. Your order will then be entrusted to the carrier. You will receive an email confirming the shipment of your order.

As soon as your order is shipped, you will receive a shipping confirmation email in which you will find your tracking number.

Click on “Track my order” on the home page of our site. Enter your tracking number and you will be able to follow the path of your package.

You can pay by VISA, Mastercard, American Express, Paypal, Apple Pay, Google Pay and Shop Pay.

Be reassured ! Payments are 100% secure. We work with two companies specializing in internet transactions which are Shopify Payments and PayPal. Shopify Payments is an international company specializing in secure online payments.

Your bank details are collected by our payment providers who use an encryption algorithm (level 1 of PCI certification which offers the highest level of security).

Important: At no time do GREEN-D nor our partners have access to your bank card number.

Your banking data is encrypted

• They are encrypted using SSL technologies.
• They do not circulate unencrypted on the internet and cannot be intercepted.
• When making a payment, your credit card number will only be visible when entering the field.
• Only the last 4 digits will be visible in your account, the others being hidden for security.
• You can also delete your credit card information after each payment.

After validating your basket you will find a “promo code” box in which you will need to enter your promo code.

Click APPLY.

Check that the code worked correctly and validate your order.

Don't forget to check your spam, some emails may end up there. If you have not received it, contact us by email at info@greenbyd.com

You can contact us via our contact form which you will find at the bottom of the home page of the “Contact Us” site or directly by email on info@greenbyd.com. We will respond to you as soon as possible, within 24 to 48 hours.

Use the contact form at the bottom of the site's home page or send us an email at info@greenbyd.com. We will respond to you as soon as possible, generally within 24 to 48 hours.